Refund policy
<h1>Return & Exchange Policy (15 Days)</h1>
<p>We want you to love every Teto Party piece. If something isn't right, our <strong>15-day return & exchange policy</strong> makes it simple. This policy applies to all products purchased from our store unless stated otherwise.</p>
<p><em>Last updated: [Date]</em></p>
<h2>1. Return & Exchange Window</h2>
<ul>
<li>You have <strong>15 days from the date of delivery</strong> to request a return or exchange.</li>
<li>Requests made after 15 days will not be accepted.</li>
</ul>
<h2>2. Conditions for Return / Exchange</h2>
<p>To be eligible, the item must be:</p>
<ul>
<li><strong>Unworn, unwashed and unused.</strong></li>
<li>In its <strong>original packaging</strong> with all tags and labels attached.</li>
<li>Free of any marks, stains, odours, or signs of use (including perfume or deodorant).</li>
<li>Returned with a valid <strong>order number or proof of purchase</strong>.</li>
</ul>
<h2>3. Non-Returnable Items</h2>
<ul>
<li>Items that have been worn, washed or used.</li>
<li>Items with damaged, removed or missing tags.</li>
<li>Items on final sale or marked as "Non-Returnable".</li>
<li>Hygiene-sensitive items (e.g. undergarments in direct contact) unless in sealed, unworn condition.</li>
</ul>
<h2>4. How to Request a Return / Exchange</h2>
<ol>
<li>Contact us within 15 days of delivery via <strong>WhatsApp</strong> or <strong>email</strong> with your order number and reason for return.</li>
<li>Share clear photos of the item for inspection, if requested.</li>
<li>Once approved, you will receive instructions to send the item back to our address.</li>
<li>Upon receipt and inspection, we will process your exchange or refund within 3–5 working days.</li>
</ol>
<h2>5. Exchanges</h2>
<ul>
<li>Exchanges are offered for a different <strong>size</strong> or <strong>colour</strong> of the same product, subject to stock availability.</li>
<li>If the requested exchange is out of stock, you may choose another product of equal value or receive a refund/store credit.</li>
<li>Return shipping for exchanges is the responsibility of the customer unless the item received was incorrect or defective.</li>
</ul>
<h2>6. Refunds</h2>
<ul>
<li>Refunds for <strong>Cash on Delivery</strong> orders are issued via <strong>bank transfer or JazzCash/Easypaisa</strong> within 3–5 working days of inspection approval.</li>
<li>Refunds for <strong>online payments</strong> are processed back to the original payment method within 5–10 working days, depending on the bank.</li>
<li>Shipping charges are non-refundable except in cases where the wrong item or a defective item was received.</li>
</ul>
<h2>7. Wrong / Defective / Damaged Item</h2>
<ul>
<li>If you received a <strong>wrong item</strong>, a <strong>defective item</strong>, or an item <strong>damaged in transit</strong>, please notify us within <strong>48 hours</strong> of delivery with photos and your order number.</li>
<li>We will replace the item free of charge or issue a full refund, including shipping.</li>
<li>We may request the item be returned via our nominated courier at our cost.</li>
</ul>
<h2>8. Exceptions</h2>
<ul>
<li>Items purchased during clearance or final sale events are not eligible for return or exchange unless defective.</li>
<li>Teto Party reserves the right to refuse returns that do not meet the conditions above.</li>
</ul>
<h2>9. Contact Us</h2>
<ul>
<li><a href="https://wa.me/+923714762855"></a><strong>WhatsApp:</strong> +92 300 0000000</a></li>
<li><strong>Email:</strong> contact@tetoparty.store</li>
</ul>